BAGAIMANA ADOPSI MEDIA SOSIAL MENINGKATKAN KINERJA USAHA KECIL DAN MENENGAH: ANALISIS BIBLIOMETRIK 2013-2023
DOI:
https://doi.org/10.29313/performa.v20i2.3072Keywords:
Media Sosial, UMK Performa, Bibliometric AnalisisAbstract
Studi ini menyelidiki dampak pemasaran media sosial terhadap kinerja usaha kecil dan menengah (UKM) di pasar negara berkembang. Fenomena media sosial menghadirkan konteks unik untuk mengkaji pertumbuhan UKM. Kumpulan kata kunci lengkap telah disiapkan dari indeks Scopus untuk fokus pada Media Sosial dan kinerja UKM. Kemudian, penyaringan database menjadi sampel terakhir antara tahun 2013 dan 2023, satu dekade dari Scopus. VOSviewer digunakan untuk menguji pendekatan bibliometrik. Temuan penelitian ini menunjukkan bagaimana Media Sosial mempengaruhi kinerja UKM. Jurnal, negara, dan afiliasi teratas diakui sebagai publikasi yang diterbitkan pada tahun 2020. Bibliometrik tetap terbatas pada data Scopus selama satu dekade pada tanggal 21 November 2023—kriteria pemilihan didasarkan pada data empiris. Oleh karena itu, penelitian ini memberikan wawasan kepada para peneliti tentang pengembangan media sosial untuk memperluas jaringan media sosial bagi UKM. Kontribusi dalam pendekatan penelitian ini sangat mendesak. Pengungkapan ini memberikan metode media sosial yang komprehensif bagi UKM dalam implikasi sosialnya. Penelitian ini berkaitan dengan bibliometrik dan penting untuk manajerial dan teoritis.
References
Abbasi Kamardi, A., Amoozad Mahdiraji, H., Masoumi, S., & Jafari-Sadeghi, V. (2022). Developing sustainable competitive advantages from the resource-based view: evidence from IT sector of an emerging economy. Journal of Strategic Marketing, 1–23. https://doi.org/10.1080/0965254X.2022.2160485
Abed, S. S. (2020). Social commerce adoption using TOE framework: An empirical investigation of Saudi Arabian SMEs. International Journal of Information Management, 53. https://doi.org/10.1016/j.ijinfomgt.2020.102118
Al Amosh, H., Khatib, S. F. A., & Ananzeh, H. (2023). Environmental, social and governance impact on financial performance: evidence from the Levant countries. Corporate Governance: The International Journal of Business in Society, 23(3), 493–513. https://doi.org/10.1108/CG-03-2022-0105
Ali, Z. (2023). Predicting SMEs performance through green supply chain practices: a mediation model link of business process performance. Asia Pacific Journal of Marketing and Logistics, 35(2), 432–450. https://doi.org/10.1108/APJML-05-2021-0296
AlQershi, N., Mokhtar, S. S. M., & Abas, Z. Bin. (2020). Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 155. https://doi.org/10.3390/joitmc6040155
Alraja, M. N., Khan, S. F., Khashab, B., & Aldaas, R. (2020). Does Facebook Commerce Enhance SMEs Performance? A Structural Equation Analysis of Omani SMEs. SAGE Open, 10(1), 215824401990018. https://doi.org/10.1177/2158244019900186
Amiri, A. M., Kushwaha, B. P., & Singh, R. (2023). Visualisation of global research trends and future research directions of digital marketing in small and medium enterprises using bibliometric analysis. Journal of Small Business and Enterprise Development, 30(3), 621–641. https://doi.org/10.1108/JSBED-04-2022-0206
Auh, S., & Menguc, B. (2005). Balancing exploration and exploitation: The moderating role of competitive intensity. Journal of Business Research, 58(12), 1652–1661. https://doi.org/10.1016/j.jbusres.2004.11.007
Baldegger, R., Wild, P., & Schueffel, P. (2021). The effects of entrepreneurial orientation in a digital and international setting. In Advances in Entrepreneurship, Firm Emergence and Growth (Vol. 22, pp. 145–174). Emerald Group Holdings Ltd. https://doi.org/10.1108/S1074-754020210000022006
Campos, S., Dias, J. G., Teixeira, M. S., & Correia, R. J. (2022). The link between intellectual capital and business performance: a mediation chain approach. Journal of Intellectual Capital, 23(2), 401–419. https://doi.org/10.1108/JIC-12-2019-0302
Chahal, H., Gupta, M., Bhan, N., & Cheng, T. C. E. (2020). Operations management research grounded in the resource-based view: A meta-analysis. International Journal of Production Economics, 230, 107805. https://doi.org/10.1016/j.ijpe.2020.107805
Chakraborty, D., & Biswas, W. (2019). Evaluating the impact of human resource planning programs in addressing the strategic goal of the firm. Journal of Advances in Management Research, 16(5), 659–682. https://doi.org/10.1108/JAMR-01-2019-0007
Chatterjee, S., Chaudhuri, R., Vrontis, D., & Basile, G. (2022). Digital transformation and entrepreneurship process in SMEs of India: a moderating role of adoption of AI-CRM capability and strategic planning. Journal of Strategy and Management, 15(3), 416–433. https://doi.org/10.1108/JSMA-02-2021-0049
Chatterjee, S., Chaudhuri, R., Vrontis, D., & Thrassou, A. (2023). Revisiting the resource-based view (RBV) theory: from cross-functional capabilities perspective in post COVID-19 period. Journal of Strategic Marketing, 1–16. https://doi.org/10.1080/0965254X.2023.2182447
Chatterjee, S., & Kumar Kar, A. (2020). Why do small and medium enterprises use social media marketing and what is the impact: Empirical insights from India. International Journal of Information Management, 53, 102103. https://doi.org/10.1016/j.ijinfomgt.2020.102103
Chege, S. M., & Wang, D. (2020). The influence of technology innovation on SME performance through environmental sustainability practices in Kenya. Technology in Society, 60, 101210. https://doi.org/10.1016/j.techsoc.2019.101210
Domma, F., & Errico, L. (2023a). The impact of social media adoption on innovative SMEs’ performance. International Review of Applied Economics, 1–33. https://doi.org/10.1080/02692171.2023.2205108
Domma, F., & Errico, L. (2023b). The impact of social media adoption on innovative SMEs’ performance. International Review of Applied Economics, 1–33. https://doi.org/10.1080/02692171.2023.2205108
Dvouletý, O., Srhoj, S., & Pantea, S. (2021). Public SME grants and firm performance in European Union: A systematic review of empirical evidence. Small Business Economics, 57(1), 243–263. https://doi.org/10.1007/s11187-019-00306-x
Erdin, C., & Ozkaya, G. (2020). Contribution of small and medium enterprises to economic development and quality of life in Turkey. Heliyon, 6(2), e03215. https://doi.org/10.1016/j.heliyon.2020.e03215
Fahim, F., & Mahadi, B. (2022). Green supply chain management/green finance: a bibliometric analysis of the last twenty years by using the Scopus database. Environmental Science and Pollution Research, 29(56), 84714–84740. https://doi.org/10.1007/s11356-022-21764-z
Fahimnia, B., Sarkis, J., & Davarzani, H. (2015). Green supply chain management: A review and bibliometric analysis. International Journal of Production Economics, 162, 101–114. https://doi.org/10.1016/j.ijpe.2015.01.003
Farooq, R. (2018). A conceptual model of knowledge sharing. International Journal of Innovation Science, 10(2), 238–260. https://doi.org/10.1108/IJIS-09-2017-0087
Fikri, A. R., Ratnasari, R. T., Ahmi, A., & Kirana, K. C. (2022a). Market orientation and business performance: the mediating role of total quality management and service innovation among Moslem fashion macro, small and medium enterprises in Indonesia. Journal of Islamic Accounting and Business Research, 13(8), 1234–1252. https://doi.org/10.1108/JIABR-12-2021-0321
Fikri, A. R., Ratnasari, R. T., Ahmi, A., & Kirana, K. C. (2022b). Market orientation and business performance: the mediating role of total quality management and service innovation among Moslem fashion macro, small and medium enterprises in Indonesia. Journal of Islamic Accounting and Business Research, 13(8), 1234–1252. https://doi.org/10.1108/JIABR-12-2021-0321
Foltean, F. S., Trif, S. M., & Tuleu, D. L. (2019). Customer relationship management capabilities and social media technology use: Consequences on firm performance. Journal of Business Research, 104, 563–575. https://doi.org/10.1016/j.jbusres.2018.10.047
Gu, M., Yang, L., & Huo, B. (2021). The impact of information technology usage on supply chain resilience and performance: An ambidexterous view. International Journal of Production Economics, 232, 107956. https://doi.org/10.1016/j.ijpe.2020.107956
Ha, H., & Chuah, C. K. P. (2023). Digital economy in Southeast Asia: challenges, opportunities and future development. Southeast Asia: A Multidisciplinary Journal. https://doi.org/10.1108/seamj-02-2023-0023
Hadi Putra, P. O., & Santoso, H. B. (2020). Contextual factors and performance impact of e-business use in Indonesian small and medium enterprises (SMEs). Heliyon, 6(3). https://doi.org/10.1016/j.heliyon.2020.e03568
Henri, J. (2004). Performance measurement and organizational effectiveness: bridging the gap. Managerial Finance, 30(6), 93–123. https://doi.org/10.1108/03074350410769137
Hu, L., Olivieri, M., & Rialti, R. (2023a). Dynamically adapting to the new normal: unpacking SMEs’ adoption of social media during COVID-19 outbreaks. Journal of Business and Industrial Marketing. https://doi.org/10.1108/JBIM-01-2022-0052
Hu, L., Olivieri, M., & Rialti, R. (2023b). Dynamically adapting to the new normal: unpacking SMEs’ adoption of social media during COVID-19 outbreaks. Journal of Business & Industrial Marketing, 38(8), 1675–1688. https://doi.org/10.1108/JBIM-01-2022-0052
Hult, G. T. M., Hurley, R. F., & Knight, G. A. (2004). Innovativeness: Its antecedents and impact on business performance. Industrial Marketing Management, 33(5), 429–438. https://doi.org/10.1016/j.indmarman.2003.08.015
Karim, M. S., Nahar, S., & Demirbag, M. (2022). Resource-Based Perspective on ICT Use and Firm Performance: A Meta-analysis Investigating the Moderating Role of Cross-Country ICT Development Status. Technological Forecasting and Social Change, 179, 121626. https://doi.org/10.1016/j.techfore.2022.121626
Kirca, A. H., Jayachandran, S., & Bearden, W. O. (2005). Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance. Journal of Marketing, 69(2), 24–41. https://doi.org/10.1509/jmkg.69.2.24.60761
Kurniawan, R., Manurung, A. H., Hamsal, M., & Kosasih, W. (2020). Orchestrating internal and external resources to achieve agility and performance: the centrality of market orientation. Benchmarking: An International Journal, 28(2), 517–555. https://doi.org/10.1108/BIJ-05-2020-0229
Lakhal, L., Pasin, F., & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality & Reliability Management, 23(6), 625–646. https://doi.org/10.1108/02656710610672461
Low, M. P., Seah, C. Sen, Cham, T.-H., & Teoh, S. H. (2022). Digitalization adoption for digital economy: an examination of Malaysian small medium-sized enterprises through the technology–organization–environment framework. Business Process Management Journal, 28(7), 1473–1494. https://doi.org/10.1108/BPMJ-06-2022-0282
Martínez-Caro, E., Cegarra-Navarro, J. G., & Alfonso-Ruiz, F. J. (2020). Digital technologies and firm performance: The role of digital organisational culture. Technological Forecasting and Social Change, 154, 119962. https://doi.org/10.1016/j.techfore.2020.119962
Melović, B., Jocović, M., Dabić, M., Vulić, T. B., & Dudic, B. (2020). The impact of digital transformation and digital marketing on the brand promotion, positioning and electronic business in Montenegro. Technology in Society, 63, 101425. https://doi.org/10.1016/j.techsoc.2020.101425
Meta and Bain and Company. (2022). Southeast Asia’s digital consumers: A new Stage of evolution. Retrieved July 13, 2023, from Meta and Bain and Company website: https://www.bain.com/globalassets/noindex/2022/meta_bain_syncsea_2022.pdf
Mishra, R., Singh, R. K., & Subramanian, N. (2023). Exploring the relationship between environmental collaboration and business performance with mediating effect of responsible consumption and production. Business Strategy and the Environment, 32(4), 2136–2154. https://doi.org/10.1002/bse.3240
Olanrewaju, A.-S. T., Hossain, M. A., Whiteside, N., & Mercieca, P. (2020). Social media and entrepreneurship research: A literature review. International Journal of Information Management, 50, 90–110. https://doi.org/10.1016/j.ijinfomgt.2019.05.011
Oly Ndubisi, N., & Agarwal, J. (2014). Quality performance of SMEs in a developing economy: direct and indirect effects of service innovation and entrepreneurial orientation. Journal of Business & Industrial Marketing, 29(6), 454–468. https://doi.org/10.1108/JBIM-07-2013-0146
Oni, O. (2021). Small- and Medium-sized Enterprises’ Engagement with Social Media for Corporate Communication. In Strategic Corporate Communication in the Digital Age (pp. 217–234). Emerald Group Publishing Ltd. https://doi.org/10.1108/978-1-80071-264-520211013
Pamuksuz, U., Yun, J. T., & Humphreys, A. (2021). A Brand-New Look at You: Predicting Brand Personality in Social Media Networks with Machine Learning. Journal of Interactive Marketing, (xxxx). https://doi.org/10.1016/j.intmar.2021.05.001
Puklavec, B., Oliveira, T., & Popovič, A. (2018). Understanding the determinants of business intelligence system adoption stages. Industrial Management & Data Systems, 118(1), 236–261. https://doi.org/10.1108/IMDS-05-2017-0170
Qalati, S. A., Ostic, D., Shuibin, G., & Mingyue, F. (2022a). A mediated–moderated model for social media adoption and small and medium-sized enterprise performance in emerging countries. Managerial and Decision Economics, 43(3), 846–861. https://doi.org/10.1002/mde.3422
Qalati, S. A., Ostic, D., Shuibin, G., & Mingyue, F. (2022b). A mediated–moderated model for social media adoption and small and medium‐sized enterprise performance in emerging countries. Managerial and Decision Economics, 43(3), 846–861. https://doi.org/10.1002/mde.3422
Qalati, S. A., Ostic, D., Sulaiman, M. A. B. A., Gopang, A. A., & Khan, A. (2022). Social Media and SMEs’ Performance in Developing Countries: Effects of Technological-Organizational-Environmental Factors on the Adoption of Social Media. SAGE Open, 12(2). https://doi.org/10.1177/21582440221094594
Qalati, S. A., Yuan, L. W., Khan, M. A. S., & Anwar, F. (2021). A mediated model on the adoption of social media and SMEs’ performance in developing countries. Technology in Society, 64, 101513. https://doi.org/10.1016/j.techsoc.2020.101513
Radicic, D., & Petković, S. (2023). Impact of digitalization on technological innovations in small and medium-sized enterprises (SMEs). Technological Forecasting and Social Change, 191. https://doi.org/10.1016/j.techfore.2023.122474
Rapaccini, M., Paiola, M., Cinquini, L., & Giannetti, R. (2023). Digital servitization journey in small- and medium-sized enterprises: the contribution of knowledge-intensive business firms. Journal of Business & Industrial Marketing, 38(6), 1362–1375. https://doi.org/10.1108/JBIM-01-2022-0008
Ravichandran, T. (2018). Exploring the relationships between IT competence, innovation capacity and organizational agility. The Journal of Strategic Information Systems, 27(1), 22–42. https://doi.org/10.1016/j.jsis.2017.07.002
Salisu, Y., & Abu Bakar, L. J. (2020). Technological capability, relational capability and firms’ performance: The role of learning capability. Revista de Gestao, 27(1), 79–99. https://doi.org/10.1108/REGE-03-2019-0040
Saunila, M., Pekkola, S., & Ukko, J. (2014). The relationship between innovation capability and performance. International Journal of Productivity and Performance Management, 63(2), 234–249. https://doi.org/10.1108/IJPPM-04-2013-0065
Singh, A., Madaan, G., Hr, S., & Kumar, A. (2023). Smart manufacturing systems: a futuristics roadmap towards application of industry 4.0 technologies. International Journal of Computer Integrated Manufacturing, 36(3), 411–428. https://doi.org/10.1080/0951192X.2022.2090607
Sohn, J. W., & Kim, J. K. (2020). Factors that influence purchase intentions in social commerce. Technology in Society, 63, 101365. https://doi.org/10.1016/j.techsoc.2020.101365
Solomon, O. H., Allen, T., & Wangombe, W. (2023). Analysing the factors that influence social media adoption among SMEs in developing countries. Journal of International Entrepreneurship. https://doi.org/10.1007/s10843-023-00330-9
Statista. (2023, April). Number of internet and social media users worldwide as of April 2023. Retrieved July 12, 2023, from Statista website: https://www.statista.com/statistics/617136/digital-population-worldwide/
Stock, R. M., & Zacharias, N. A. (2011). Patterns and performance outcomes of innovation orientation. Journal of the Academy of Marketing Science, 39(6), 870–888. https://doi.org/10.1007/s11747-010-0225-2
Sturgeon, T. J. (2021). Upgrading strategies for the digital economy. Global Strategy Journal, 11(1), 34–57. https://doi.org/10.1002/gsj.1364
Susanto, P., Hoque, M. E., Shah, N. U., Candra, A. H., Hashim, N., & Abdullah, N. (2021). Entrepreneurial orientation and performance of SMEs: the roles of marketing capabilities and social media usage. Journal of Entrepreneurship in Emerging Economies. https://doi.org/10.1108/JEEE-03-2021-0090
Trainor, K. J., Andzulis, J. (Mick), Rapp, A., & Agnihotri, R. (2014). Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research, 67(6), 1201–1208. https://doi.org/10.1016/j.jbusres.2013.05.002
Trieu, H. D. X., Nguyen, P. Van, Nguyen, T. T. M., Vu, HaiT. M., & Tran, KhoaT. (2023). Information technology capabilities and organizational ambidexterity facilitate organisational resilience and SMEs' firm performance. Asia Pacific Management Review. https://doi.org/10.1016/j.apmrv.2023.03.004
Venkatraman, N., & Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research: A Comparison of Approaches. Academy of Management Review, 11(4), 801–814. https://doi.org/10.5465/amr.1986.4283976
Wahyuni, N. M., & Sara, I. M. (2020). The effect of entrepreneurial orientation variables on business performance in the SME industry context. Journal of Workplace Learning, 32(1), 35–62. https://doi.org/10.1108/JWL-03-2019-0033
World Bank. (2023). Small and Medium Enterprises (SMEs) Finance. Retrieved July 12, 2023, from World Bank website: https://www.worldbank.org/en/topic/smefinance
Yasiukovich, S., & Haddara, M. (2021). Social CRM in SMEs: A systematic literature review. Procedia Computer Science, 181, 535–544. Elsevier B.V. https://doi.org/10.1016/j.procs.2021.01.200
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Nizar Fauzan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.