KNOWLEDGE SHARING DARI PERSPEKTIF ISLAM DAN E-SERVICE QUALITY DALAM MENINGKATKAN KINERJA KARYAWAN PADA RUMAH SAKIT ISLAM DI JAWA BARAT

Allya Roosallyn Assyofa; Moch. Malik Akbar Rohandi

doi:10.29313/performa.v20i2.3044

Authors

Allya Roosallyn Assyofa Universitas Islam Bandung
Moch. Malik Akbar Rohandi Universitas Islam Bandung

DOI:

https://doi.org/10.29313/performa.v20i2.3044

Keywords:

e-service quality, kinerja karyawan, knowledge sharing, RS Islam

Abstract

Perkembangan teknologi saat ini sangat mempengaruhi aktivitas organisasi kesehatan dan diharapkan dapat mendorong kinerja rumah sakit menjadi lebih baik. Salah satu upaya yang dapat dilakukan untuk peningkatan pengetahuan karyawan terkait perkembangan teknologi adalah melalui knowledge sharing. Pengukuran dari sudut pandang pengguna berdasarkan kualitas sistem informasi manajemen rumah sakit menggunakan metode e service quality. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh knowledge sharing dan e-service quality sistem informasi terhadap kinerja karyawan di rumah sakit syariah yang telah mengikuti aturan global budget di Jawa Barat. Penelitian ini menggunakan metode kuantitatif dengan jenis penelitian kausal. Informasi dikumpulkan langsung dari lapangan untuk mengetahui pendapat dari responden terhadap objek yang sedang diteliti. Data penelitian bersumber dari hasil wawancara dan kuesioner data itu diolah, dianalisis, dan kemudian ditarik kesimpulan dengan menggunakan metode cross-sectional. Hasil perhitungan menunjukkan bahwa variabel knowledge sharing dan e-service quality baik secara parsial dan simultan berpengaruh positif dan signifikan terhadap kinerja karyawan dengan besaran pengaruh moderat.

References

Adamy, M. (2016). Manajemen Sumber Daya Manusia: Teori, Praktik Dan Penelitian. Kunststoffe International 106(12): 16–21.

Adzima, Fauzan & Herman Sjahruddin. (2019). Pengaruh Knowledge Management Terhadap Kinerja Pegawai. Jurnal organisasi dan manajemen 1(1): 58–68.

Ahmad, Aini. (2014). Islamic Perspective of Knowledge Management. Handbook of Research on Knowledge Management. Edward Elgar Publishing Limited. 237-250.

Al-Emran, Mostafa dan Teo, Timothy. (2020). Do knowledge acquisition and knowledge sharing really affect e-learning adoption? An empirical study. Springer Education and Information Technologies volume 25, pages 1983–1998. https://link.springer.com/article/10.1007/s10639-019-10062-w

Aslam, M.M Haris, Khuram Shahzad, Aly Raza Syed, Asher Ramish. (2013). Social Capital and Knowledge Sharing as Determinants of Academic Performance, Institute of Behavioral and Applied Management. 15(1), 25-41.

Bolino MC, Turnley WH, Bloodgood JM. Citizenship behavior and the creation of social capital in organizations. Academy of Management Review. 2002; 27(4), 505-522 p. Available from: https://www.jstor.org/stable/4134400 DOI: 10.2307/4134400

Dauda DY, Akingbade WA. Technological change and employee performance in selected manufacturing industry in Lagos state of Nigeria. Australian Journal of Business and Management Research. 2011; 12(3), 115-127 p. DOI: 10.52283/NSWRCA.AJBMR.20110105A05

https://www.idc.com/promo/global-ict-spending/forecast diakses pada 21 oktober 2021

Indrawati, P. 2015. Metode Penelitian Manajemen dan Bisnis Konvergensi Teknologi Komunikasi dan Informasi. Bandung: Refika Aditama.

Irawan Roy, Handayani. (2018). “Pengaruh Disiplin Terhadap Kinerja Karyawan Pada PT Relasi Abadi Jakarta.” Widya Cipta II(1): 1–7.

Khan, B., A. Farooq & Z. Hussain. (2010). Human resource management: an Islamic perspective. Asia- Pacific Journal of Business Administration. 2(1). 17–34.

Kumar, Naresh dan Rose, Raduan Che. 2011. The Impact of Knowledge Sharing and Islamic Work Ethic on Innovation Capability. Emerald Group Publishing Limited. Cross Cultural Management Vol. 19 No.2, 2012 pp 142-165.

Kuzic, Jose, Giannatos George dan Vignjevic, T. (2010). Web Design and Company Image. Issues in Informing Science and Information Technology Vol. 7.

Laudon, Kenneth C. and Laudon, Jane P. 2022. Management Information System: Managing The Digital Firm Global Ed. Pearson Education

Lin, H. F. (2007). Knowledge sharing and firm innovation capability: an empirical study International Journal of Manpower, 315-332.

Mat, Norazila, Alias, Jamsari dan Abdullah, Nur Atiqah. 2019. Knowledge Sharing Motivation Based on Islamic View. Jurnal Sultan Alauddin Sulaiman Shah.

Meher, Jamini Ranjan dan Mishra, Rohita Kumar. 2020. Examining the Role of Knowledge Sharing on Employee Performance with a mediating effect of Organizational Learning. VINE Journal of Information and Knowledge Management Systems. https://www.emerald.com/insight/2059-5891.html

M. Jun and S. Palacios, “Examining the key dimensions of mobile banking service quality: an exploratory study,” International Journal of Bank Marketing, vol. 34(3), pp. 307-326, 2016.

Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37.

Rahman, Ramlee Abdul. (2011). Knowledge sharing practices: A case study at Malaysia’s healthcare research institutes. The International Information and Library review, Vol.43, No.4. 213.

Robbins, Stephen P. and Coulter, Mary. 2012. Management 11th Ed. Prentice Hall.

Sabherwal R, Chan YE. Alignment between business and IS strategies: A study of prospectors, analyzers and defenders. Information Systems Research. 2001; 12(1), 11-33 p. DOI: 10.1287/isre.12.1.11.9714

Sujarweni, V. Wiratna. 2015. Metodologi Penelitian Bisnis & Ekonomi.

Teng, J. T. C., & Song, S. (2011). An exploratory examination of knowledge-sharing behaviors: solicited and voluntary. Journal of Knowledge Management, 15(1), 104-117.

Wijayanti, D.P, and Sundiman Didi. (2017). Pengaruh Knowledge Management Terhadap Kinerja Karyawan (Studi Empiris Pada Pt. Sms Kabupaten Kotawaringin Timur). DeReMa Jurnal Manajemen 12(1): 69–85.

Yaakub, Muhamadul Bakir Hj. (2011). Knowledge Management from Islamic Perspective. Revelation and Science Journal. Vol. 01, No. 02(1433H/2011). 14-24.

Yulianto. (2020). Meningkatkan Kompetensi Aparatur Sipil Negara Dalam Pelayanan Publik Menuju Era New Normal. Prosiding Seminar Stiami (pp. 36-45). Jakarta: LPPM Institut Stiami.

Zikmund. W. G, et.al. 2010. Business Research Methods. South Western.