Studi Kontribusi Workplace Telepressure terhadap Burnout pada Dokter Residen
DOI:
https://doi.org/10.29313/jrp.v3i1.1905Keywords:
Workplace Telepressure, Burnout, Dokter ResidenAbstract
Abstract. Workplace telepressure is defined as the preoccupation and urge to immediately respond to work-related asynchronous messages in the form of ICT during private hours and working hours, (Barber et al., 2019). This demand to promptly respond to messages can hinder resource recovery and lead to poor well-being, such as burnout (Maslach & Leiter, 2008; Sonnentag & Fritz, 2015). Burnout is a feeling of emotional exhaustion, physical exhaustion, and cognitive fatigue resulting from the gradual depletion of an individual's intrinsic energy sources that occur over time due to work (Shirom 2005). This study aims to determine whether or not Workplace Telepressure contributes to Burnout, as well as to see how big this contribution is. This research is a quantitative research with a causality correlation approach. Using non-probability sampling technique with accidental sampling technique (convenience sampling). Respondents to this study consisted of 30 resident doctors who were pursuing a Specialist Medical Education Program at the Department of Physical Medicine and Rehabilitation, University of Padjadjaran. Using the Workplace Telepressure measurement tool from Barber and Santuzzi (2015) which has been adapted by Parahyanti and Hutama (2022), and the Shirom-Melamed Burnout Measure (SMBM) (2018) which has been adapted by researchers. The results of this study indicate that Workplace telepressure contributes significantly to burnout by 15.2%.
Abstrak. Workplace Telepressure didefinisikan sebagai preokupasi dan dorongan untuk segera menanggapi pesan asinkronus berbentuk Teknologi Informasi Komunikasi terkait pekerjaan selama jam pribadi dan jam kerja, (Barber et al., 2019). Tuntutan untuk segera membalas pesan ini dapat menghambat pemulihan sumber daya dan mengarahkan pada kesejahteraan yang buruk, seperti Burnout (Maslach & Leiter, 2008; Sonnentag & Fritz, 2015). Burnout adalah perasaan kelelahan emosional, kelelahan fisik, dan keletihan kognitif yang diakibatkan oleh penipisan bertahap sumber energi intrinsik individu yang terjadi dari waktu ke waktu akibat pekerjaan (Shirom 2005). Penelitian ini bertujuan untuk mengetahui ada atau tidaknya kontribusi Workplace Telepressure terhadap Burnout, juga untuk melihat sebesar apa kontribusi tersebut. Penelitian ini merupakan penelitian kuantitatif dengan jenis pendekatan korelasional yang bersifat kausalitas. Menggunakan teknik sampling non probability sampling dengan teknik accindental sampling (convenience sampling). Responden penelitian ini terdiri dari 30 dokter residen yang sedang menempuh Program Pendidikan Dokter Spesialis di departemen Ilmu Kedokteran Fisik dan Rehabilitasi Universitas Padjajaran. Menggunakan alat ukur Workplace Telepressure dari Barber dan Santuzzi (2015) yang telah diadaptasi oleh Parahyanti dan Hutama (2022), serta Shirom-Melamed Burnout Measure (SMBM) (2018) yang telah diadaptasi oleh peneliti. Hasil penelitian ini menunjukkan bahwa Workplace telepressure berkontribusi secara signifikan terhadap burnout sebesar 15,2%.
References
A. Shirom, “Job-related burnout: A review,” Handbook of Occupational Health Psychology, pp. 245–264, Jan. 2003.
Zahra Raudia Gozali, “Pengaruh Stres Kerja terhadap Komitmen Organisasi pada Perawat Unit Rawat Inap RSUD Sekarwangi,” Jurnal Riset Psikologi, pp. 27–32, Jul. 2022, doi: 10.29313/jrp.v2i1.677.
L. K. Barber and A. M. Santuzzi, “Please respond ASAP: workplace telepressure and employee recovery. ,” Journal of Occupational Health Psychology , vol. 20, no. 2, pp. 172–189, 2015, [Online]. Available: https://doi.org/10.1037/a0038278
K. M. H. Putri and E. Parahyanti, “Peran Mediasi Recovery Experience dalam Hubungan antara Workplace Telepressure dan Work-Life Balance Pada Karyawan yang Tidak Memiliki Pasangan,” Efektor, vol. 9, pp. 119–131, 2022, [Online]. Available: https://doi.org/10.29407/e.v9i1.17054
N. J. Harahap, “MAHASISWA DAN REVOLUSI INDUSTRI 4.0,” 2019.
A. B. Bakker and E. Demerouti, “The Job Demands‐Resources model: state of the art,” Journal of Managerial Psychology, vol. 22, no. 3, pp. 309–328, Apr. 2007, doi: 10.1108/02683940710733115.
R. Cambier and P. Vlerick, “You’ve got mail: does workplace telepressure relate to email communication?,” Cognition, Technology & Work, vol. 22, no. 3, pp. 633–640, Aug. 2020, doi: 10.1007/s10111-019-00592-1.
American Psychological Association, “Americans Stay Connected to Work on Weekends, Vacation, and Even When out Sick,” APA, 2013. http://www.apa.org/news/press/releases/2013/09/connected-work.aspx
M. Mazmanian, W. J. Orlikowski, and J. Yates, “The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals,” Organization Science, vol. 24, no. 5, pp. 1337–1357, Oct. 2013, doi: 10.1287/orsc.1120.0806.
A. M. Santuzzi and L. K. Barber, “Workplace Telepressure and Worker Well-Being: The Intervening Role of Psychological Detachment,” Occup Health Sci, vol. 2, no. 4, pp. 337–363, Dec. 2018, doi: 10.1007/s41542-018-0022-8.
L. K. Barber and A. M. Santuzzi, “Please respond ASAP: Workplace telepressure and employee recovery.,” J Occup Health Psychol, vol. 20, no. 2, pp. 172–189, 2015, doi: 10.1037/a0038278.
X. Hu, A. M. Santuzzi, and L. K. Barber, “Disconnecting to Detach: The Role of Impaired Recovery in Negative Consequences of Workplace Telepressure,” Revista de Psicología del Trabajo y de las Organizaciones, vol. 35, no. 1, pp. 9–15, Mar. 2019, doi: 10.5093/jwop2019a2.
K. M. H. Putri and Endang Parahyanti, “Peran Mediasi Recovery Experience dalam Hubungan antara Workplace Telepressure dan Work-Life Balance Pada Karyawan yang Tidak Memiliki Pasangan,” Efektor, vol. 9, no. 1, pp. 119–131, Jun. 2022, doi: 10.29407/e.v9i1.17054.
A. Shirom, N. Nirel, and A. D. Vinokur, “Overload, autonomy, and burnout as predictors of physicians’ quality of care.,” J Occup Health Psychol, vol. 11, no. 4, pp. 328–342, Oct. 2006, doi: 10.1037/1076-8998.11.4.328.
K.-Y. Kao, N.-W. Chi, C. L. Thomas, H.-T. Lee, and Y.-F. Wang, “Linking ICT Availability Demands to Burnout and Work-Family Conflict: The Roles of Workplace Telepressure and Dispositional Self-Regulation,” J Psychol, vol. 154, no. 5, pp. 325–345, Jul. 2020, doi: 10.1080/00223980.2020.1745137.
X. Hu, A. M. Santuzzi, and L. K. Barber, “Disconnecting to detach: The role of impaired recovery in negative consequences of workplace telepressure,” Revista de Psicologia del Trabajo y de las Organizaciones, vol. 35, no. 1, pp. 9–15, 2019, doi: 10.5093/jwop2019a2.
C. Oostrom and M. D. Valk, “Burnout in the medical profession: Causes, consequences, and solutions,” Ned Milit Geneeskd Tijdschr, vol. 60, no. 2, 2007.
E. D. Katz, “Depression among Emergency Medicine Residents over an Academic Year,” Academic Emergency Medicine, vol. 13, no. 3, pp. 284–287, Feb. 2006, doi: 10.1197/j.aem.2005.10.009.
P. W. Nurikhwan, E. Felaza, and D. Soemantri, “Burnout and quality of life of medical residents: a mixed-method study,” Korean J Med Educ, vol. 34, no. 1, pp. 27–39, Mar. 2022, doi: 10.3946/kjme.2022.217.
D. Sutoyo, R. K. Kadarsah, and I. Fuadi, “Sindrom Burnout pada Peserta Program Pendidikan Dokter Spesialis Anestesiologi dan Terapi Intensif Fakultas Kedokteran Universitas Padjadjaran,” Jurnal Anestesi Perioperatif, vol. 6, no. 3, pp. 153–161, Dec. 2018, doi: 10.15851/jap.v6n3.1360.
A. D. Anandya, A. Ghanie, and A. Hifni, “Burnout among ENT Residents During Covid-19 Pandemic: What are the Contributing Factors?,” JOurnal of Anesthesiology & Clinical Research, vol. 2, no. 2, pp. 258–268, 2021.
Z. X. Low et al., “Prevalence of Burnout in Medical and Surgical Residents: A Meta-Analysis,” Int J Environ Res Public Health, vol. 16, no. 9, p. 1479, Apr. 2019, doi: 10.3390/ijerph16091479.
S. Azwar, Reliabilitas dan Validitas, 4th ed. Yogyakarta: Pustaka Pelajar, 2019.
A. Fajri, B. Utama, and Hardisman, “Analysis of the stress level of resident physician education program specialist in Obstetrics and Gynecology Andalas University in 2020,” Andalas Obstretrics and Gyneocology Journal, vol. 6, no. 1, pp. 65–71, 2022.
Y. Kotera, R. Maxwell-Jones, A.-M. Edwards, and N. Knutton, “Burnout in Professional Psychotherapists: Relationships with Self-Compassion, Work–Life Balance, and Telepressure,” Int J Environ Res Public Health, vol. 18, no. 10, p. 5308, May 2021, doi: 10.3390/ijerph18105308.
K. J. Page, A. Nastasi, and E. Voyles, “Did you get that thing I sent you? Mediating effects of strain and work‐family conflict on the telepressure and burnout relationship,” Stress and Health, vol. 37, no. 5, pp. 928–939, Dec. 2021, doi: 10.1002/smi.3052.
P. Gerard, Hodgkinson, and J. K. Ford, International Review of Industrial and Organizational Psychology 2005. Wiley, 2005. doi: 10.1002/0470029307.
S. E. Hobfoll, “Conservation of resources: A new attempt at conceptualizing stress.,” American Psychologist, vol. 44, no. 3, pp. 513–524, 1989, doi: 10.1037/0003-066X.44.3.513.
N. Chesley, “Information and communication technology use, work intensification and employee strain and distress,” Work, Employment and Society, vol. 28, no. 4, pp. 589–610, Aug. 2014, doi: 10.1177/0950017013500112.
C. Maslach and M. P. Leiter, “Early predictors of job burnout and engagement.,” Journal of Applied Psychology, vol. 93, no. 3, pp. 498–512, 2008, doi: 10.1037/0021-9010.93.3.498.
Y. Kotera, R. Maxwell-Jones, A.-M. Edwards, and N. Knutton, “Burnout in Professional Psychotherapists: Relationships with Self-Compassion, Work–Life Balance, and Telepressure,” Int J Environ Res Public Health, vol. 18, no. 10, p. 5308, May 2021, doi: 10.3390/ijerph18105308.
A. Shirom, “Reflections on the study of burnout The views expressed in Work & Stress commentaries are those of the author(s), and do not necessarily represent those of any other person or organization, or of the journal.,” Work Stress, vol. 19, no. 3, pp. 263–270, Jul. 2005, doi: 10.1080/02678370500376649.
